HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Categorize tickets into groups to organize tickets and assign agents to groups to manage tickets. Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies. Customize the data collected from users when submitting a ticket to help get straight to the issue. You can easily change the look of your helpdesk with only html knowledge because HelpDeskZ use Twig as template engine. HelpDeskZ can be translated easily to any language.